General terms and conditions of sale
1 General provisions
This site is published by Grape Hospitality France, SAS with capital of €25,148,722, headquartered at Grape Hospitality Holding, 25C Boulevard Royal L-2449 Luxembourg Ville, registered with the Nanterre Trade and Companies Register under number 815 278 288.
The present General Terms and Conditions of Sale are applicable to the sale of services and products marketed by the companies of the Grape Hospitality group under the label "Demeures de campagne" on the website www.demeures-de-campagne.com
1-1 Acceptance of the general conditions
The customer declares that he/she has read the general terms and conditions of sale and has accepted them without reservation before placing an order.
Every order implies acceptance of the general terms and conditions of sale in force.
1-2 Purpose
The present general conditions of sale establish the contractual conditions exclusively applicable to all services and products offered for sale on the ww.demeures-de-campagne.comwebsite
1-3 Contractual provisions
The nullity of a contractual clause does not entail the nullity of the general terms and conditions of sale unless it is an impulsive and determining clause which led one of the parties to conclude the sales contract.
The customer is deemed to have accepted without reservation all the provisions of these general conditions.
1-4 Amendment of the GTC
In the event of a change in the general terms and conditions of sale, those applicable are those in force on the date of the order placed by the customer.
2 Pre-contractual information
Grape Hospitality France, a Société par Actions Simplifiée (simplified joint stock company) whose registered office is at Grape Hospitality Holding, 25C Boulevard Royal L-2449 Luxembourg Ville, registered with the Nanterre Trade and Companies Register under number 815 278 288, in its capacity as publisher of this website, provider of services and drafter of these general terms and conditions of sale, shall be the addressee of any claim relating to the conclusion, performance and/or termination of rental contracts.
3 Reservations
3-1 Definitive nature of the reservation
Any reservation, validated by the Client by the double-click process, is a firm and definitive commitment.
3-2 Modification of reservation
As bookings are final and irrevocable, any request for modification made by the Client is subject to acceptance by the seller.
If the service and/or product ordered is unavailable, the seller shall offer the consumer, who must agree, the supply of an equivalent service and/or product.
If the customer does not agree, the unavailability of the service and/or product ordered will result in the cancellation of the order and the reimbursement of the consumer.
The seller may nevertheless make changes to the product ordered in line with technical developments under the conditions set out in Article R. 212-4, paragraph 4 of the Consumer Code.
3-3 Validity of the reservation
The seller reserves the right to refuse any order for legitimate reasons and more particularly if the quantities ordered are abnormally high compared to the quantities usually ordered by buyers in their capacity as consumers.
3-4 Cancellation, termination or rescission of the reservation
In case of cancellation at least 5 days before the start date of the stay, the cancellation is free of charge.
In case of online payment of all or part of the reservation amount, the amount will be returned to the client after deduction of the cancellation fee (except for non-cancellable and non-refundable offers).
In case of cancellation within 5 days before the start of the stay, the total amount of the stay will be due by the client.
If the Client does not show up after having made a reservation, he/she will have to pay the full amount of the reservation.
In the event that the stay is cut short by the client, the seller will retain the full amount of the stay.
If the client does not show up within 3 hours of the date of the beginning of the stay, the contract will be null and void and the seller will be able to dispose of the rented premises and put them back to the renter.
The order can be cancelled by the seller in case of :
- refusal by the buyer to take possession of the premises;
- non-payment of the price (or the balance of the price) at the time of entry into the premises.
In all these cases, any deposit paid at the time of the order shall be retained by the seller as compensation.
4 Availability
Services and/or products are offered for sale subject to availability.
In the event of unavailability of the service and/or product ordered, the seller shall immediately inform the buyer and may offer the buyer a service and/or product of equivalent quality and price or, failing that, a voucher for the amount of the order to be used for any future order.
If the buyer does not agree, the seller shall refund the sums paid within 3 months.
Apart from the reimbursement of the price of the unavailable product, the seller is not obliged to pay any compensation for cancellation, unless the non-performance of the contract is personally attributable to him.
5 Awards
5-1 Sales prices
The selling price of the services and/or products is the one in force on the day the order is placed.
In the case of a promotional price, the seller undertakes to apply this price to any order placed during the period of the advertisement for the promotion.
5-2 Price changes
The seller reserves the right to modify its prices at any time, in particular in the event of an increase in costs, it being understood that, in the event of a price increase subsequent to the order, only the price fixed on the day of this order will be applicable to the customer.
6 Payment of the price
6-2 Methods of payment
In order to validate and guarantee the reservation, the Client must enter his/her credit card number as well as its validity date (the credit card used must be valid at the time of the stay) and the visual cryptogram with a Visa, Eurocard/Mastercard or American Express card.
In the case of payment at the Establishment, the latter may accept other methods of payment, of which it will inform the Client on arrival.
7 Compliance
The seller undertakes to supply goods that comply with the legal requirements in force and the contractual requirements.
8 Liability, force majeure, penalty clause
The seller cannot be held liable in the event of non-performance or poor performance of the contract due either to the fault of the buyer, or to the insurmountable and unforeseeable act of a third party to the contract, or to a case of force majeure.
9 Telephone canvassing
In application of article L. 223-1 of the French Consumer Code, we remind you that if, outside your relationship with our company, you do not wish to be the subject of commercial prospecting by telephone, you can register free of charge on a telephone prospecting opposition list.
10 Processing of personal data
The computerised processing of the personal data collected is intended in particular to manage orders and to be used for commercial purposes.
In accordance with the French Data Protection Act and the General Data Protection Regulation (RGPD), you have the right to access, rectify and, subject to the legal provisions applicable to the matter, delete data concerning you. The data controller can be contacted at the following email address: dpo@grape-hospitality.com
If you do not want your details to be used for commercial purposes, please inform the department responsible for processing.
11 Dispute resolution
11-1 Claims
All complaints should be addressed to the sales department of the establishment, which can be reached at the following email address: contact@grape-hospitality.com
11-2 Mediation
In the event of failure to file a claim or of a lack of response from this service within a period of 3 months, the consumer may submit the dispute with his contractor to the mediator: MTV Médiation TOURISME Voyage BP 80303 - 75823 PARIS CEDEX, who will attempt, in complete independence and impartiality, to bring the parties together with a view to reaching an amicable solution.
11-3 Applicable language and law
These General Terms and Conditions of Sale are governed by French law.
In the event of a dispute relating to the application of the General Terms and Conditions of Sale, the Customer may refer the matter to the Tourism and Travel Ombudsman, whose contact details are specified in clause 12-2 above, after unsuccessful attempts to resolve the dispute.
